Money Advice Direct
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From 1 November 2009, the Financial Services Authority (FSA), the UK’s financial services regulator, became responsible for regulating many aspects of how your bank or building society does business with you.
This means banks and building societies have to meet certain standards, which the FSA monitors, and it can take action if they don’t.
You can also expect them to communicate appropriate information and provide a prompt, efficient and fair service.
One of the most important things you do with your bank account is to make and receive payments. Most people have money going in – such as wages, allowance, benefits, cash or cheques and money going out – such as standing orders, Direct Debits or withdrawing cash.
Your bank or building society must give you certain information about the payments you make or receive. It will tell you what information it needs to send or receive payments.
Be very careful that you give the bank or building society or someone who owes you money the correct information, for example, the sort code or account number. They may not be liable if you give the wrong details and the money goes to the wrong place.