Money Advice Direct
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Interest and charges usually get stopped even if they are not legally obliged to.
Please note that for consumers considering a Debt Management Plan (DMP), if interest and charges continue to apply then there will be an increase in the total amount of debt to be repaid and that due to lower monthly payments it is very likely that the debt will have to be repaid over a longer period of time.
The creditor liaison unit is aimed to work with the lender to understand the clients financial situation, how it had come about, and look at the clients daily lives (relating this to managing their debt).
Through relating their financial situation to what is familiar, the support unit is able to relate and thus respond to the advice and support.
The creditor liaison unit complements the traditional debt advice process by looking at the root cause of the clients’ situation. An understanding of this by the client is important to ensure the spiral of debt does not continue, and triggers are identified.
Clients were assisted with budgeting, cash flow and financial statements (required by all the creditors before they can consider any offer made). Going through this process with clients, allowed them to become knowledgeable in this area, grasp what they were committing to with repayments, and thus increase their skills in money management.
We also assisted clients in understanding financial jargon, services and products. This ensured that clients had a greater knowledge and understanding of financial terms (such as APR), which help to build confidence with financial institutions and products (such as credit) in the long run.
Ongoing assistance was provided to clients by arranging further visits or follow-up calls on a regular basis. This enabled the creditor liaison unit to gauge how clients were doing post crisis debt advice and initial support, to then provide on-going assistance on a needs-led basis. This helped ensure that clients received a holistic service and comprehensive support.
This extra support helped clients to keep up negotiated repayments both during and following debt advice.